php65 Casino – Privacy Policy

1. Who We Are

php65 Casino (hereinafter "php65," "we," "us," or "our") operates the online gaming platform accessible at php65.app. php65 is the data controller responsible for the personal information collected through the platform. We are committed to protecting the privacy and security of all players, particularly those based in the Philippines.

This Privacy Policy applies to all personal data collected through the php65 website, mobile platform, live chat support, and any other service channels operated by php65. It should be read together with our Terms & Conditions and Responsible Gaming Policy.

2. Personal Data We Collect

php65 collects the following categories of personal data from players and platform visitors:

2.1 Identity & Contact Data

• Full legal name (as it appears on your government-issued ID)
• Date of birth (for age verification – 21+ requirement)
• Philippine mobile number
• Email address
• Residential address (province, city/municipality)
• Government-issued ID type and number (for KYC verification)

2.2 Financial Data

• GCash account number or registered mobile number
• PayMaya / Maya account details
• BPI, BDO, Metrobank, or other bank account details (where used for deposits or withdrawals)
• Transaction history, including deposit amounts, withdrawal amounts, and timestamps

2.3 Gaming & Behavioral Data

• Game history, including games played, wagers placed, and outcomes
• Session duration and login timestamps
• Bonus and promotion usage history
• Responsible gaming tool usage (deposit limits, self-exclusion requests, cooling-off periods)

2.4 Technical Data

• IP address and approximate geolocation (province/city level)
• Device type, operating system, and browser type
• Cookie identifiers and session tokens
• Platform access logs

2.5 Communications Data

• Live chat transcripts with php65 support agents
• Email correspondence with php65
• Feedback and survey responses

3. How We Collect Your Data

php65 collects personal data through the following means:

• Direct collection: Information you provide when registering a php65 account, completing KYC verification, making deposits or withdrawals, contacting support, or participating in promotions.
• Automated collection: Technical data collected automatically when you access the php65 platform, including through cookies, log files, and analytics tools.
• Third-party sources: Identity verification data from KYC service providers; payment data from GCash, PayMaya, and banking partners; fraud prevention data from third-party risk management services.
• Regulatory sources: Information received from PAGCOR or other Philippine regulatory bodies in connection with compliance obligations.

4. How We Use Your Personal Data

php65 uses your personal data for the following purposes:

4.1 Account Management & Service Delivery

• Creating and managing your php65 player account
• Processing deposits and withdrawals via GCash, PayMaya, BPI, BDO, Metrobank, and other payment channels
• Providing access to php65 games, including slots, bingo, fishing games, and live dealer titles
• Delivering customer support via live chat and email

4.2 Legal & Regulatory Compliance

• Verifying your age (21+) and identity in compliance with PAGCOR requirements
• Complying with Philippine anti-money laundering laws and AMLC reporting obligations
• Maintaining records as required by applicable Philippine law and regulatory directives
• Responding to lawful requests from Philippine law enforcement or regulatory authorities

4.3 Responsible Gaming

• Monitoring gaming behavior to identify potential problem gambling indicators
• Administering self-exclusion, cooling-off, and deposit limit tools
• Communicating responsible gaming resources to players who may need support

4.4 Platform Improvement & Security

• Detecting and preventing fraud, cheating, and unauthorized account access
• Analyzing platform usage to improve game offerings and user experience
• Conducting security monitoring and incident response

4.5 Marketing Communications

With your consent, php65 may send you promotional communications about new games, bonuses, and special offers via SMS or email. You may withdraw your consent to marketing communications at any time by contacting php65 support or using the unsubscribe option in any marketing message.

5. Legal Basis for Processing

php65 processes your personal data on the following legal bases under the Philippine Data Privacy Act of 2012:

• Contractual necessity: Processing required to perform our obligations under the php65 Terms & Conditions, including account management, payment processing, and game delivery.
• Legal obligation: Processing required to comply with applicable Philippine laws, including anti-money laundering regulations, PAGCOR requirements, and the Data Privacy Act itself.
• Legitimate interests: Processing for fraud prevention, platform security, and responsible gaming monitoring, where these interests are not overridden by your privacy rights.
• Consent: Processing for marketing communications and non-essential cookies, where you have provided explicit consent. You may withdraw consent at any time.

6. Data Sharing & Disclosure

php65 does not sell your personal data. We may share your data with the following categories of recipients only to the extent necessary for the stated purpose:

• Payment processors: GCash (Mynt), PayMaya (Voyager Innovations), BPI, BDO, Metrobank, and other payment service providers, for the purpose of processing deposits and withdrawals.
• KYC & identity verification providers: Third-party services used to verify your identity and age in compliance with PAGCOR and AMLC requirements.
• Game content providers: Software providers whose games are hosted on the php65 platform may receive anonymized or pseudonymized gameplay data for technical and licensing purposes.
• Regulatory authorities: PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and other Philippine government bodies, where required by law or regulatory directive.
• IT & security service providers: Cloud hosting, cybersecurity, and fraud prevention vendors operating under strict data processing agreements with php65.
• Legal advisors: Philippine legal counsel, where necessary to protect php65's legal rights or comply with court orders.

All third-party service providers engaged by php65 are required to process personal data only in accordance with php65's instructions and applicable Philippine data protection law.

7. Data Retention

php65 retains your personal data for as long as necessary to fulfill the purposes for which it was collected, subject to the following minimum retention periods:

• Account data: Retained for the duration of your php65 account and for a minimum of five (5) years following account closure, in compliance with Philippine anti-money laundering record-keeping requirements.
• Transaction records: Retained for a minimum of five (5) years from the date of each transaction, as required by the AMLC.
• KYC documents: Retained for a minimum of five (5) years following account closure or the completion of the relevant transaction.
• Support communications: Retained for two (2) years from the date of the last communication.
• Marketing consent records: Retained until consent is withdrawn and for one (1) year thereafter as evidence of consent.

Upon expiry of the applicable retention period, php65 will securely delete or anonymize your personal data in accordance with its data disposal procedures.

8. Data Security

php65 implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction:

• Encryption in transit: All data transmitted between your device and php65 is protected using TLS 1.2 or higher encryption.
• Encryption at rest: Sensitive personal data stored on php65 servers is encrypted using AES-256 encryption.
• Access controls: Access to personal data is restricted to php65 personnel and service providers who require it to perform their functions, on a need-to-know basis.
• Two-factor authentication: php65 supports two-factor authentication for player accounts to reduce the risk of unauthorized access.
• Security monitoring: php65 operates continuous security monitoring and intrusion detection systems.
• Incident response: php65 maintains a data breach response plan. In the event of a personal data breach that poses a risk to your rights, php65 will notify the National Privacy Commission (NPC) and affected players in accordance with NPC Circular 16-03.

9. Cookies & Tracking Technologies

php65 uses cookies and similar tracking technologies to operate and improve the platform. The following categories of cookies are used:

• Strictly necessary cookies: Required for the platform to function, including session management, login authentication, and security features. These cannot be disabled.
• Performance cookies: Used to collect anonymized data about how players use the php65 platform, helping us identify and fix technical issues and improve performance.
• Functional cookies: Used to remember your preferences, such as language settings and responsible gaming tool configurations.
• Analytics cookies: Used to understand aggregate player behavior on the platform. Data collected is anonymized and used solely for internal analysis.

You can manage or disable non-essential cookies through your browser settings. Note that disabling certain cookies may affect the functionality of the php65 platform. php65 does not use third-party advertising or behavioral tracking cookies.

10. Your Privacy Rights

Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by php65:

• Right to be informed: You have the right to be informed of how your personal data is collected, processed, and used by php65, as set out in this Privacy Policy.
• Right to access: You may request a copy of the personal data php65 holds about you, including information on how it has been processed.
• Right to correction: You may request that php65 correct any inaccurate or incomplete personal data held about you.
• Right to erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to php65's legal retention obligations.
• Right to object: You may object to the processing of your personal data for direct marketing purposes or where processing is based on legitimate interests.
• Right to data portability: You may request that php65 provide your personal data in a structured, commonly used, and machine-readable format.
• Right to lodge a complaint: You have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe php65 has violated your data privacy rights.

To exercise any of these rights, please contact php65 support via live chat or email. php65 will respond to all verified data subject requests within fifteen (15) business days, in accordance with NPC guidelines.

11. Children's Privacy

php65 is strictly an adult platform. We do not knowingly collect personal data from individuals under the age of 21. The minimum age to register and use php65 is 21 years, consistent with Philippine gambling regulations.

If php65 discovers that personal data has been collected from a person under 21 years of age, the associated account will be immediately closed, all data will be deleted, and any deposited funds will be returned to the original payment method. Winnings generated by underage players are void and will not be paid out.

If you believe that a minor has registered on php65, please contact our support team immediately via live chat so we can take prompt action.

12. International Data Transfers

php65 primarily stores and processes personal data within the Philippines. Where it is necessary to transfer personal data to service providers located outside the Philippines — for example, cloud infrastructure providers or game software vendors — php65 ensures that such transfers are conducted in compliance with the Philippine Data Privacy Act and NPC guidelines on cross-border data transfers.

php65 requires all international data recipients to implement data protection standards equivalent to those required under Philippine law, through contractual data processing agreements. php65 does not transfer personal data to jurisdictions that do not provide an adequate level of data protection without implementing appropriate safeguards.

13. Updates to This Privacy Policy

php65 reserves the right to update this Privacy Policy at any time to reflect changes in our data processing practices, applicable Philippine law, or NPC regulatory guidance. The "Last Updated" date at the top of this page indicates when the most recent revision was made.

Where changes to this Privacy Policy are material, php65 will notify registered players via SMS or in-platform notification at least seven (7) days before the changes take effect. The most current version of this Privacy Policy will always be available at php65.app/privacy-policy.

Your continued use of the php65 platform after the effective date of any update constitutes your acknowledgment of the revised Privacy Policy. If you do not agree with the updated policy, you must cease using the platform and close your account.

14. Contact Us & Data Protection Officer

If you have any questions, concerns, or requests relating to this Privacy Policy or the way php65 handles your personal data, please contact us through the following channels:

• Live Chat: Available 24/7 directly on the php65 platform — the fastest way to reach us
• Email: [email protected]
• Data Protection Officer: [email protected]

For formal data subject rights requests or data breach notifications, please address your communication to the php65 Data Protection Officer (DPO). The DPO is responsible for overseeing php65's compliance with the Philippine Data Privacy Act and serves as the primary point of contact with the National Privacy Commission.

If you are not satisfied with php65's response to your privacy concern, you have the right to escalate your complaint to the National Privacy Commission of the Philippines at [email protected] or through the NPC's official website.